Refunds

30-day satisfaction policy, subject to review

You may ask to return an unused piece within 30 days of delivery if you change your mind. You pay the return shipping, and the clasp should be intact. We review each request. When we accept a return, we refund the price of the piece to the original payment method.

Damaged, defective, or wrong item

Email us within 7 days of delivery. Send one real, unedited, continuous video, ideally filmed while you unbox the parcel. The video should show the item, the issue, and the order number, written on a piece of paper or visible on the packing slip. Still photos are not enough for these claims.

We review every claim on its own. After that review we may offer a replacement, a partial refund, or a refund. A refund, when we approve one, goes back to the original payment method.

If the parcel does not arrive

Email us with the order number. We look at the tracking and review the claim. After review we may offer a replacement or a refund.

EU and UK buyers

If you buy as a consumer in the European Union or the United Kingdom, you may withdraw from the purchase within 14 days of delivery without giving a reason. The piece should be unused, apart from the handling needed to look at it, and you pay the return shipping. Write to us within those 14 days, then send the piece back. We refund the price of the goods after we receive them. This right is separate from the 30-day satisfaction policy.